Working with a broker
Is a mortgage broker better than a bank?
The short answer
Neither is always better. A mortgage broker does not lend money. It compares loans from several wholesale lenders and helps you apply. A bank or credit union lends its own money and offers only its own loans. Federal rules bar either one from paying a loan officer more for a higher rate. The way to know which is cheaper for you is to compare Loan Estimates from both.
At a glance
| Question | Mortgage broker | Bank or credit union (direct lender) |
|---|---|---|
| Who lends the money? | A separate lender the broker works with | The bank or credit union itself |
| How many loan menus? | Several lenders' products | One lender's products |
| How is the loan officer paid? | By the lender or by you, never both on the same loan | By the lender that employs them |
| Can pay vary with your rate? | No, under federal rules | No, under federal rules |
| Licensing | Licensed under the SAFE Act; NMLS ID on your documents | Registered or licensed under the SAFE Act; NMLS ID on your documents |
| Best way to check the price | Get a Loan Estimate | Get a Loan Estimate |
What is the difference between a mortgage broker and a bank?
A bank or credit union is a direct lender. It makes the loan with its own money, and you repay it under the loan terms. A mortgage broker does not lend money. The Consumer Financial Protection Bureau (CFPB) says a broker helps you find lenders or loans and is paid a loan-specific fee.
Federal rules define a mortgage broker as a loan originator who is not an employee of the lender on that loan (12 CFR 1026.36(a)(2)). Some companies act as both lender and broker, so the CFPB suggests you ask whether a broker is involved in your loan.
How do brokers work with wholesale lenders?
Lenders that fund loans brought to them by brokers are often called wholesale lenders. The broker takes your application, collects your documents, and compares what different wholesale lenders will offer for your situation. The lender you pick does the underwriting, funds the loan, and is named as the lender on your paperwork. The broker is listed separately.
Federal rules also give brokers a safe harbor against steering claims. To use it, the broker gets loan options from a significant number of the lenders it regularly works with. For each loan type you are interested in, it shows you the option with the lowest interest rate, the option with the lowest total points and origination fees, and the lowest-rate option without risky features such as a prepayment penalty, negative amortization, interest-only payments or an early balloon payment (12 CFR 1026.36(e)). You can ask a broker to show you those three options.
How are mortgage brokers and loan officers paid?
On a covered mortgage loan, broker compensation is generally either lender-paid or borrower-paid. If you pay the broker directly, the federal compensation rule generally prevents another person from also paying that loan originator for the same transaction.
Borrower-paid broker charges are itemized on the Loan Estimate and Closing Disclosure. Lender-paid compensation to a third-party broker is not separately itemized on the Loan Estimate; it is shown as paid by others on the Closing Disclosure. Ask how the broker is paid and compare your actual rate, costs and lender credits.
What do the loan originator compensation rules protect?
The CFPB's loan originator rules apply to bank, credit union and broker loan officers. Key protections:
- Pay cannot be based on a loan's terms, such as the interest rate, or on a proxy for a term. Pay may be a fixed percentage of the loan amount (12 CFR 1026.36(d)(1)).
- A loan officer may not steer you into a loan because it pays them more, unless that loan is in your interest.
- Loan officers must be licensed or registered under the SAFE Act. Their name and NMLS ID must appear on your application, Loan Estimate, Closing Disclosure, note and security instrument (12 CFR 1026.36(f) and (g)).
The CFPB's Your Home Loan Toolkit puts it simply: it is illegal for a lender to pay a loan officer more to steer you into a higher-cost loan. It also warns that a loan officer is not necessarily shopping on your behalf. That is true at a broker or a bank, which is why your own comparison matters.
When might a broker be a good fit?
- You want to see several lenders' pricing without filling out several applications.
- Your situation is not a simple fit for one lender, such as self-employment income or a unique property, and you want options from lenders with different guidelines.
- You want one person to manage the process while still comparing lenders.
For example, West Capital Lending, the brokerage where Shawn Way works, has access to more than 180 lenders. Access to many lenders is not a promise of a lower price. Check the Loan Estimate.
When might a bank or credit union be a better fit?
- Your bank or credit union offers a relationship discount or a program that wholesale lenders do not. The CFPB toolkit suggests asking lenders about discounts, such as for completing a homebuyer education program.
- The bank keeps certain loans on its own books and has a product that fits you, such as a loan type it does not sell to investors.
- You prefer to deal with one institution for your accounts and your mortgage.
- Its Loan Estimate simply comes in lower for the same loan on the same day.
The CFPB lists community banks, credit unions, mortgage brokers, online lenders and large banks as typical places to get a mortgage. It recommends getting Loan Estimates from at least three lenders.
What should you ask a broker or a bank?
- Are you a broker or the lender on this loan?
- How are you paid on this loan, by the lender or by me, and how much?
- Can you show me the lowest-rate option, the lowest-fee option, and the lowest-rate option without risky features?
- What is your NMLS ID? You can look it up on NMLS Consumer Access.
- Is the rate on this Loan Estimate locked? If so, until when?
- What would the loan cost with no points, and with a lender credit?
Example: how broker pay works on a $400,000 loan
All numbers below are hypothetical, not current pricing or any company's actual compensation.
Say a broker's agreement with a wholesale lender pays 1.5% of the loan amount on a $400,000 loan.
- Lender-paid compensation: $400,000 x 0.015 = $6,000, paid by the lender to the broker's company.
- If you pick a 6.25% rate or a 6.50% rate, the broker's pay stays $6,000. Pay may track the loan amount, not the rate.
- If you chose borrower-paid compensation instead, and the fee were the same $6,000, you would pay it at closing. The lender could not also pay the broker on that loan.
Now compare the broker's Loan Estimate with a bank's for the same $400,000 loan on the same day. Add up Section A (origination charges, including any broker fee and points) and subtract any lender credit in Section J. If the broker's total is $5,200 and the bank's is $4,700, the bank is $5,200 - $4,700 = $500 cheaper upfront. Then compare the rates. A lower rate can outweigh a higher upfront cost if you keep the loan long enough.
Hypothetical example for illustration. The rates and prices are assumptions, not current pricing or an offer.
How Shawn approaches it
Shawn works in the broker model through West Capital Lending, with access to more than 180 lenders. Earlier in his career he worked at a large retail lender, where, as he describes in one of his videos, he could offer only a few standard products and sometimes turned people down without knowing other options existed. Today he compares programs across lenders and shows you the Loan Estimates side by side.
Questions people ask
Do mortgage brokers charge more than banks?
Not necessarily. Compare written offers for the same loan, including the rate, borrower-paid fees and lender credits. Ask how the broker is paid: lender-paid broker compensation appears as paid by others on the Closing Disclosure, rather than as a separate item on the Loan Estimate.
Can a broker get paid more if I take a higher rate?
No. Federal rules bar loan originator pay based on the interest rate or other loan terms. Pay may be tied to the loan amount.
Is a credit union a mortgage broker?
Usually not. A credit union that makes loans with its own funds is a direct lender, though some institutions act as both lender and broker. Ask whether a broker is involved in your loan.
How do I check that a broker or loan officer is licensed?
Search their name or NMLS ID on NMLS Consumer Access. The NMLS ID must also appear on your Loan Estimate and Closing Disclosure.
Should I get quotes from both a broker and a bank?
The CFPB recommends getting Loan Estimates from at least three lenders. Including a broker and a bank or credit union gives you a wider comparison.
Sources
- CFPB: What is the difference between a mortgage lender and a mortgage broker?
- CFPB: Your Home Loan Toolkit (last updated July 2026)
- Cornell LII: 12 CFR 1026.36, Prohibited acts or practices in connection with credit secured by a dwelling
- CFPB: Loan Originator Rule Small Entity Compliance Guide (Version 4.0, November 2019)
- CFPB: Consumer Financial Protection Bureau rules to prevent loan originators from steering consumers into risky mortgages
- Connecticut Department of Banking: Using NMLS Consumer Access
- CFPB: Loan Estimate origination charges
- CFPB: Closing Disclosure origination charges
Checked November 1, 2026. Rules, limits and program terms change; confirm current details before you rely on them. Educational information, not a commitment to lend or a determination of eligibility.