Full interview · May 6, 2026 · 54:29
Inside Shawn’s playbook.
Shawn Way describes a repeatable training process for experienced loan officers: learn a shared playbook, observe actual calls and adapt the conversation to the client. In this interview with Jide Buckley, he connects that approach to consistent follow-up and specific, practical feedback.
Opens on YouTube: “This System Is Creating Some of the BEST Loan Officers in the Country,” hosted by Jide Buckley, a West Capital Lending colleague. An industry conversation, not independent press.
Chapters
How does Shawn train loan officers on his team?
Shawn describes giving team members a seven-step process and walking them through how he uses it. They can sit beside him to hear calls, then spend time with other experienced producers to observe how different people apply the same underlying approach.
The emphasis is on repeated practice. In his account, the value comes from connecting the process to actual conversations, paying attention to small details and working consistently. He also describes sharing adjustments with the team when circumstances change. The interview introduces the approach; it does not publish the complete seven-step playbook.
Starts at 11:14.
What does Shawn recommend for the first 90 days?
Shawn recommends that a new team member spend the first 90 days in the office, work alongside the team and learn the process before adapting it. He explicitly presents this as his advice, with room for individual discretion.
That distinction matters when considering the team. The interview describes his approach in May 2026, not a current employment agreement or a universal attendance requirement. An experienced loan officer can use it to frame a conversation with Shawn about present-day seating, support and expectations.
Starts at 3:07.
Does Shawn use a script for every mortgage call?
He describes a call guide rather than a script to memorize. The guide gives the conversation a general direction, while the client’s goals, questions and available time affect how the call unfolds.
Shawn says his calls still tend to follow a recognizable structure, even when the wording changes. For someone assessing his training style, this is a useful distinction: the team shares a process, while the person on the phone still needs to listen and respond to the actual situation.
Starts at 27:27.
How does Shawn approach follow-up and coaching?
Shawn describes looking at individual opportunities with a loan officer who is struggling. He reviews the communication and follow-up history to identify specific places where the process may have broken down, rather than relying only on how busy the officer feels.
Earlier in the conversation, he also discusses staying in touch with past clients because their circumstances can change. These are descriptions of his working habits. They are not a promise of earnings or a recommendation that every past client needs a new mortgage.
Starts at 28:59.
Context
This is a May 2026 industry conversation. Production targets, income anecdotes, market views and loan examples in the full video belong to that context; they are not current pricing, guaranteed results or achieved production figures for the reader.
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Talk with Shawn about your experience and the current team setup.